Shipping & Returns

Domestic rates can be found at each one of the shipping company’s official website, and the price may vary, you can choose the one that suits you the most.

We ship worldwide! We use EMS Pos Indonesia (http://ems.posindonesia.co.id/) for all overseas shipping.

For international deliveries, EMS should take 8-14 days depending on your delivery area.

We only process your order during business days, from Monday to Friday; but we ship from Monday to Saturday (orders confirmed after 3 pm will be processed on the next working day).

All confirmed orders (through ‘CONFIRM PAYMENT’ menu) will be processed on the following day.

It takes 1-3 working days to process your order before we send it to shipping company.

We will ship your order if there are no problems occurring in terms of payment.

Please note that our order process contains of checking the payment, preparing and delivering the goods to the shipping company.

We will process and ship based on your order ID. If you have more than one order ID, unfortunately, no combined-orders possible for shipment.

Domestic rates can be found at each one of the shipping company’s official website, and international rates informed upon request.

Adaptive Clothing Indonesia is not responsible for any risks of loss of the merchandise after the shipping company’s courrier has delivered the packages to the designated address.

Customers are responsible if the shipping company’s courrier can’t deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.

If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer’s conditions.

If there are any shipping errors coming from Adaptive Clothing Indonesia, we guarantee that we will give free shipping to the customers.

We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company – both for sending and returning the product to us.