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FAQ
We are always happy to help. To your question below, just ask us via this page and we will assist you in any way we can!
REGISTRATION
DO I NEED AN ACCOUNT TO ORDER?
Yes, you need to create an account to place an order. We do suggest that you register with us to get all of our most recent updates, and faster future checkouts!
IS MY PERSONAL INFORMATION GOING TO BE KEPT PRIVATE?
That is one thing that we can make sure of. Adaptive Clothing Indonesia guarantees to keep all of the informations you’ve provided private and safe. We will not disclose it to anyone!
HOW DO I RESET MY PASSWORD?
Click on the ‘Forgot your password?’ link and follow the instructions provided.
ORDERING
HOW DO I PLACE MY ORDER?
Please choose the item that you wish to buy, select the available size and colour, and click check out to proceed the order.
HOW DO I KNOW WHICH SIZE TO CHOOSE?
In any case, you can always refer to the Sizing Chart page for more details about the size of our products.
WHAT KIND OF PAYMENTS DO YOU ACCEPT?
We accept Bank Transfers.
SHIPPING
DO YOU SHIP WORLDWIDE?
Yes we do! We use EMS POS Indonesia for international deliveries, please refer to Contact Us page to get a quote for international deliveries.
RETURN & EXCHANGES
WHAT IF I WOULD LIKE TO RETURN THE PRODUCT?
If you were to find any defects on the products you receive or if we have sent the wrong products and we have no more stock on the right products, you may also return the products. We will give you full refund in a form of store credit.
You should create a request within 3 days after you receive the product and and please make sure to provide detailed information on why you want to return the product(s). We will respond to your request as soon as we can. Only after receiving our email response will you be able to return the product. Please print the form we have sent you via email, fill it out and send it together with the product.
You will then have 3 days starting from after you receive our email response to send
it back. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original packaging. Items that have been damaged, soiled, or broken will be sent back to you.
If we receive your package more than 3 days, we have the authority to cancel your refund.
Ps: All sale items are not eligible for Return & Exchange.
STORE & STOCKIST
DO YOU HAVE ANY OFFLINE STORE THAT I CAN VISIT?
Unfortunately we do not have it at the moment.
